The services of Nuphar & partners are generic in nature but specific when it comes down to the partner which you may work with. The generic parts are:
INTERIM IT MANAGEMENT CIO / IT senior management
SOURCING AND CHANGE MANAGEMENT
Roadmaps for IT in context of company strategy
Partnership assessments and plans
Sustainable change, supported by us and executed by you and your people
IT Service management implementation
Business oriented change programs with considerable IT components
Reorganizing the IT function of the company
Implementing / improving IT governance
MANAGEMENT SUPPORT AND COACHING
Coaching how to manage IT and IT managers
IT Management development / IT talent management
Face-to-face sessions, participative guidance and (remote) personal help
REVIVING YOUR OUTSOURCED ARRANGEMENTS
The Nuphar network includes independent senior IT managers in India with local knowledge and experience. We can offer a unique service which helps to revive your outsourced arrangement with an Indian company.
Many cases show that after a while quality of service becomes less than expected or less than contractually agreed while the overall costs of such an agreement become higher than expected due to out-of-scope and communication issues. Nice conclusion or nice perception, but what to do about it? Rather than endless discussions, meetings, video conferences, expensive and time consuming flights, phone calls, emails and frustrations, let us help you from two sides without the hassle to fly up and down and still not be in control!
We will analyse your problems, try and find the root causes, have a look at contracts and agreements and will do a local scan on-site of the outsourcer to assess what is wrong and (more important) what concrete improvements can be made. We will not only look at the contracts but moreover understand the intentions behind the contracts and the behavior of both your organisation and the organisation of your partner. Within weeks you will get a plan to what extend we believe improvements at both ends can be made to achieve the agreed service levels again and - where applicable - how this will reduce your cost levels. More for less.
How? Because we know where to look and how to look. The question behind the question. The evidence behind the answer. And because we know what we know. No polite stories. No misunderstood perceptions. Just facts. Targets. End-to-end solutions. Qualified people. Longer term perspectives. Quality of processes back on track. Quality of applied technology improved. And most and for all: the quality of the relationships between all these domains, because that is where it goes wrong most of the time.
Worst case: advice to look somewhere else and plan to cancel the contract.
Our local partners are independent of any of the known outsource companies. We don't have to fly. We are here. We are there. Our partners have a track record of reducing costs and increasing service levels in outsourced arrangements. And they would love to share that experience and repeat the trick again, so that your outsourced agreements become a relieve rather than a nuisance.
Do you recognize some of these problems? And you are curious what we can do for you? Give us a call or email and you may be surprised.